Lulla Jewellery Boutique offers a wide range of fine and high-end jewellery, including pearl, gem, diamond, and gold pieces. We specialize in custom high jewellery and unique creations.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.

Please contact us immediately at info@lulla.ca if you need to change or cancel your order. We’ll do our best to accommodate your request.

Yes, we offer free shipping on all orders within Canada and the USA. Please review our Free Shipping Policy for more details.

Orders are typically processed within 2 business days and shipped Monday through Friday. Delivery times vary based on your location but generally range from 3-7 business days within North America. Please review our Shipping Policy for more details.

We gladly accept returns of all merchandise within 30 days of purchase, or within 30 days of delivery in the case of online orders. Items must be unworn, undamaged, and include all original packaging. Please review our 30-Day Return Policy for more details.

To initiate a return, please contact us first by sending an email to info@lulla.ca. You will need to provide your order number, contact details and reason for return. Returns shipped without authorization or that do not comply with our return instructions may be refused by Lulla Jewellery Boutique. Please review our 30-Day Return Policy for more details.

Yes, we offer custom high jewellery design services, including free consultations. Please contact us at info@lulla.ca to discuss your ideas and requirements.

The timeline for custom jewellery varies based on the complexity of the design. Typically, it takes 4-6 weeks from the initial consultation to the final delivery.

Pearls should be cleaned with a soft cloth after each wear and stored in a soft pouch or separate compartment to prevent scratching. Avoid exposing pearls to harsh chemicals, perfumes, and cosmetics. Please review our Care for Pearls for more details.

Yes, we offer repair services for our jewellery. Please contact us at info@lulla.ca with details about the issue and we’ll provide further assistance.

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Yes, we take your privacy seriously and use advanced security measures to protect your personal information. Please review our Privacy Policy for more details.

Each piece of jewellery undergoes a meticulous quality assurance process to ensure it meets our high standards of craftsmanship and quality. We inspect every item before it is shipped to you.

Yes, all our jewellery pieces that is over $700, come with a certificate of professional jewellery appraisal for insurance purposes or personal records.

Absolutely. We offer private viewings and consultations by appointment. Please contact us at info@lulla.ca to schedule a time that is convenient for you.

Yes, we offer upgrade services for your existing jewellery. Please contact us at info@lulla.ca to discuss your options and get a quote for the upgrade.

Yes, we offer complimentary gift wrapping for all orders. You can add a note for gift wrapping at checkout.

Yes, we value your feedback. After your purchase, you will receive an invitation to leave a review on our website and Trustpilot.